PlatinumCare Support Services

platinum-care-overview
  • PlatinumCare+
    For a 24/7, one-stop solution and the maximum peace of mind, choose our PlatinumCare+ plan.
    • AV system monitoring by our team of expert support professionals, including:
    • Remote engagement on confirmed failures within 1 business hour;
    • Remote incident resolution by expert support personnel;
    • If remote resolution is unsuccessful, a technician will be on-site within 2 business days of the remote resolution effort;
    • Meaningful reporting on a regular basis;
    • System installation, turn-up, and hosting/maintenance;
     
  • Platinum Care
    For a 24/7, remote service solution and peace of mind, choose our PlatinumCare plan.
    • AV system monitoring by our team of expert support professionals, including:
    • Remote engagement on confirmed failures within 1 business hour;
    • Remote incident resolution by expert support personnel;
    • Meaningful reporting on a regular basis;
    • System installation, turn-up, and hosting/maintenance;
  • PlatinumCare QR
    When an AV problem arises, you want direct help! Simply scan a QR code and you will be helped by an expert support professional. This service includes:
    • 24/7 availability;
    • Remote helpdesk with instant phone or video access via QR code;
    • Remote incident resolution by expert support personnel;

PlatinumCare is designed to provide you with the peace-of-mind that your mission-critical systems will be operating when you need them MOST.

Please contact your account representative on how to get you started on LightWerks PlatinumCare, or fill in the form below.

Want to download more information on LightWerks PlatinumCare? Please download the brochure HERE

Want to learn more about the technical aspects of LightWerks PlatinumCare? Go to ‘How does Platinum Care work?’

For a full list of terms and conditions go to “Terms and Conditions”.

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1 On-site visits use a minimum of two hours per person per visit. Remote support is charged a minimum of 1 person-hour.

2 Minimum two-weeks advanced notice needed for onsite meeting support or preventative maintenance.

3 “Confirmed failures” are those that are confirmed through remote notifications, confirmation of a failure in response to a “ticket” submitted by a customer on our Support Page: https://support.lightwerks.com, or some other method that LightWerks may determine to be definitive.

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