Maintenance & Support

  • DIY TLC
    $100 per month
    • Starting at $100/month plus a $650 one-time set-up fee
    • An always-on, cloud-based management platform
    • System installation, turn-up, and hosting/maintenance
    • Automated notifications of system issues
    • AV system monitoring by your own support personnel
    • Incident resolution by your team or by LightWerks personnel using a “traditional” TLC option
  • Assisted Managed TLC
    $135 per month
    • Starting at $135/month plus a $650 one-time set-up fee
    • An always-on, cloud-based management platform
    • System installation, turn-up, and hosting/maintenance
    • Automated notifications of system issues
    • AV system monitoring by your own support personnel
    • Incident resolution by your team or by LightWerks personnel using a “traditional” TLC option
    • AV system monitoring by LightWerks support personnel
    • LightWerks communication and coordination of monitored support events
    • Quarterly reporting of system incidents
    • 5% discount toward the purchase of additional TLC services (see Traditional Support)
  • Traditional Support
    $125 per hour
    • Prices start at $125/hour and vary depending on volume
    • Purchase pre-paid buckets of hours for use any way you want
    • Individual field calls starting at $345/incident
    • Work with us to develop a CUSTOM support plan tailored to your individual needs
     

* On-site services only available within a reasonable distance from the nearest LightWerks office.  Other terms and conditions subject to change without notice.

* For a full list of terms and conditions go to ‘Terms and Conditions’.

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